Shipping policy

At LAYORA FRAGRANCE LLP, we strive to deliver your  fragrances quickly and safely. Please review our shipping policy below to understand our processing times, delivery options, and guidelines.

Order Processing & Handling

  • Processing Time: Standard orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • Order Confirmation: You will receive an automated confirmation email immediately after placing your order, followed by a dispatch email containing tracking details once shipped.

Shipping Rates & Delivery Estimates

  • Standard Shipping: Delivered within 3–7 business days after dispatch. Shipping costs are calculated at checkout based on location and weight.

  • Free Shipping: We offer free standard shipping on all domestic orders over [,  ₹2400].

  • Express Shipping: Available at checkout for urgent orders (delivered within 1–3 business days after dispatch).

Fragrance & Hazardous Materials Notice

  • Perfumes contain alcohol and are classified as liquid cargo/HAZMAT under transport regulations. As a result, certain items must travel via specialized ground transit, which may occasionally result in slight transit delays compared to non-liquid parcels.

Order Tracking Once your order has shipped, you will receive a tracking link via email/SMS. Please allow up to 24 hours for the tracking information to update on the carrier's portal.

Address Accuracy & Incorrect Details

  • Customers are responsible for providing complete and accurate shipping addresses (including postal codes and contact numbers).

  • LAYORA FRAGRANCE LLP is not liable for packages delayed, lost, or delivered to an incorrect address due to user error during checkout.

  • If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for the re-shipping fees.

Damaged, Lost, or Stolen Packages

  • In-Transit Damage: If your bottle arrives broken or leaking, notify us within 48 hours at [layorafragrance@gmail.com] with photos of the damaged item, box, and shipping label. We will arrange a replacement promptly.

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