Refund policy

Thank you for shopping at [LAYORA FRAGRANCE LLP]. Due to the personal and hygienic nature of fragrance products, we have established the following policy regarding returns, exchanges, and refunds to ensure a fair and safe experience for everyone.

14-Day Return Window We accept return requests for eligible items within 14 days of delivery.

Condition of Returned Items To be eligible for a return and full refund:

  • Unopened & Unused: The item must be in its original packaging, unopened, unused, and with all original seals intact.

  • Proof of Purchase: You must provide a receipt or proof of purchase.

Non-Returnable Items

  • Opened, sprayed, or used perfume bottles (due to safety and hygiene standards).

  • Gift cards, promotional items, or items marked as Final Sale.

Damaged, Defective, or Incorrect Orders If your item arrives damaged during transit, defective, or if you received the wrong item, please contact us within 48 hours of delivery at [Your Contact Email]. Please include:

  • Your order number.

  • Clear photos of the damaged item, packaging, and shipping box.

We will provide a prepaid shipping label and issue a full replacement or full refund at no extra cost to you.

Return Shipping Fees

  • Customer Responsibility: For standard returns (change of mind, ordered by mistake), the customer is responsible for return shipping costs.

  • Store Responsibility: If the return is due to our error or a damaged package, we cover shipping costs.

Refund Process

  1. Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  2. Payout: If approved, your refund will be processed automatically back to your original payment method within 5–10 business days. (Note: Original shipping charges are non-refundable.)

Exchanges We only replace items if they are defective, damaged, or unopened. If you need to exchange an unopened item for another scent, email us at [Your Contact Email].